FAQ’s

ABOUT CARHUB

What is required from me to sign up for a CarHub plan?

  • Existing postpaid employees will be required to present one (1) form of ID
  • Employees without an existing postpaid account will be required to present 1 form of ID and utility bill.

What packages are available for the Carhub solution?

 

Price Plan Monthly Access Bundled Data Out of Bundle Rate
CarHub Basic $100 3GB $0.40/mb
CarHub Unlimited $299 40GB $0.40/mb

What does CarHub by bmobile package include?

Customers who purchase the bmobile CarHub package will receive:
  • plug and play OBDII dongle device
  • Activated/Installed Sim card

What are the benefits of CarHub by bmobile?

  • Always stay connected on all your mobile devices with embedded wifi technology
  • Real time vehicle monitoring: always know the location of your vehicle, reduce/eliminate unauthorized use to enhance daily operations and real time fraud detection
  • Control fuel cost: Monitor driver behavior to reduce idle time for fuel savings up to 30%
  • Reduce maintenance expenses: Improve youth driving through driver coaching and real time behavior management (speeding, acceleration and braking), to keep your vehicles running smoothly and prevent accidents before they happen.

How does CarHub by bmobile work?

Using the CarHub by bmobile is as Easy as 1-2-3. Simply:

  • Download the CarHub mobile app to your SMART phone. (Note: app available for both android and iOS software)
  • Open app and scan QR code found on your dongle device
  • Register your mobile number
  • Plug in dongle device into the vehicle’s Onboard Diagnostic Port (OBDII port)

CarHub by bmobile is now ready for use!

What are the key features of CarHub by bmobile?

The key features of CarHub by bmobile include:

  • In-car wifi
  • Car location & monitoring service
  • Vehicle Route History
  • Driving behavior reports
  • Car diagnostics with mobile alerts
  • Vehicle health reports

What is CarHub by bmobile?

CarHub by bmobile is a new service that allows our customers to experience a range of connected car features that will add an increased level of convenience, efficiency and security to their daily commute. The solution enables the vehicle to transmit vital in
formation to its owner via a mobile application.

CARHUB FEATURES

How does my CarHub solution generate trips on the system?

When the driving time is more than five (5) minutes and mileage is more than 1km, driving trip report will be generated.

Which factors contribute to my final driving score?

Harsh acceleration, harsh deceleration, harsh cornering, over speeding and fatigue driving all contribute to your overall driving score.

How does CarHub by bmobile identify fatigue driving?

When your vehicle records at least four (4) working hours consecutively and downtime of less than 20 mins, a fatigue driving alarm will be pushed to your mobile app

How is the over speed limit calculated?

The default speed limit set on mobile app is 100km/h. When speed is over the default or set limit for at least 80s or a set time an over speeding alarm is pushed to the mobile app.

How many devices can connect to the Carhub by bmobile wifi?

CarHub by bmobile can connect up to 5 devices at a time. It also allows these devices to stay connected up to 10 minutes after your vehicle is switched off.

Is CarHub by bmobile a security device for vehicles?

Despite the ability to provide real time monitoring, CarHub by bmobile solution is intended to assist vehicle owners to better manage their vehicles, it is not intended to replace any security device on your vehicle.

Can CarHub by bmobile solution unlock, start or shut down my ve hicle remotely?

No. Unlike other embedded solutions which voids the warranty of your vehicle, CarHub by bmobile does not provide this functionality.

Can I use my CarHub by bmobile dongle in all my vehicles?

Yes, the CarHub by bmobile dongle easily swaps between vehicles. Therefore if you were to purchase a new vehicle you can retain your device and service, simply by unplugging the device from the old vehicle and plugging it into the new one. We recommend that you also update your vehicle information on your mobile app. However if you own more than one vehicle, to receive optimal service it is recommended that each vehicle should use a designated Car Hub dongle.

What are the standard reporting CarHub by bmobile would provide for any vehicle?

The standard reporting provided from your CarHub by bmobile solution includes:
  • Vehicle location
  • Vip history
  • Diving behavior: mileage, fuel consumption (newer vehicles)
  • Driving score
  • Driving time
  • Bad driving behavior: harsh braking, harsh acceleration, harsh cornering, over speeding, fatigue driving
  • OBD II diagnostic trouble codes (newer vehicles)

CARHUB INSTALLATION

How would I know if my CarHub by bmobile dongle was removed?

Once the dongle has been removed, an alert will be pushed to your mobile app. You can also verify this by checking to see if the driver history is still being recorded.

How do I remove the CarHub by bmobile dongle?

To remove your CarHub dongle, ensure your vehicle is switched off before removing.

Would installing the CarHub by b mobile dongle tamper with my ve hicle warranty?

The CarHub by bmobile dongle is OBDII certified (Certifications: CE, FCC, ROHS). As such it will in no way void the warranty on your vehicle. However, we recommend that you check with your manufacturer before use.

How do I install the CarHub by bmobile dongle?

The CarHub by bmobile dongle has a unique shape which will only allow it to be inserted in your vehicle’s OBDII port in one direction. Ensure vehicle is switched off before inserting. For a demo on how to install your CarHub dongle visit www.bmobile.co.tt

Where do I find the ODBII port in my vehicle?

The general location of the OBDII port in most vehicles is just below or in the vicinity of the steering wheel. To locate your OBDII port bmobile recommends that you visit carhub.wikiobd.com
Note: For vehicles that may not be listed bmobile recommends that customers visit owner’s manual to locate the OBDII port.

CARHUB MOBILE APP

How do I access the CarHub app?

The bmobile CarHub app can be downloaded from Android Play store or iphone app store. Simply search CarHub by bmobile and Download.

Can I use CarHub by bmobile if I don’t have a SMART phone?

The bmobile CarHub service works in tangent with the bmobile CarHub app. Therefore for optimal functionality of the bmobile CarHub service customers would be required to have a Smartphone. The bmobile CarHub service utilizes the mobile app to retrieve speed, RPM, location, odometer plus more.

TROUBLESHOOTING

What should I do if my CarHub by bmobile dongle is offline whil e it is installed in the vehicle?

If your CarHub dongle is plugged into vehicle and is showing offline, you should:
  • Ensure there is proper network signal
  • Ensure that your data service is active
  • Visit any bmobile location to ensure your service is properly activated

How can I know if my CarHub by bmobile is properly activated?

Once your Carhub by bmobile device is properly activated, when plugged into your vehicle’s OBDII port the two (2) LED lights on the dongle will light up at the same time.

MORE INFO ON CARHUB

Who do I contact if I enc ounter problems with my bmobile CarHub service?

Customers can call 824-8788 and speak to a customer service representative or visit any of our bmobile locations nationwide if they encounter any problem with their CarHub service.

How much warranty do I receive when I purchase the CarHub by bm obile dongle?

The CarHub by bmobile dongle has one (1) year warranty for manufacturer’s defects

Can I utilize my CarHub by bmob ile service internationally?

No. Currently, CarHub by bmobile can only function locally

Will CarHub by bmobile work an ywhere across the country?

The carHub by bmobile solution operates off of bmobile’s UMTS network. As such its functionality is subject to network availability. However, once you enter areas with no network signal, the data will be stored on the
device and uploaded to the server once you pick up signal again.

If ignition is switched off would my CarHub by bmobile dongle b e activated if vehicle is tampered with?

If your CarHub dongle senses vibration or the vehicle is moved it will send a message through the app.

Does the CarHub by bmobile dongle remain active after vehicle i s switched off?

Once vehicle is switched off the bmobile CarHub dongle remains active for approximately 10-15mins. When vehicle is off, the CarHub dongle goes into sleep mode and will upload data every hour.

Will the CarHub by bmobile dongle run down my battery once plug ged in?

The OBDII Reader is specifically designed to minimize battery drain. The dongle can stay plugged into a stationary vehicle for weeks without impacting your battery.

Does the CarHub ODB support both 12V and 24V vehicles?

CarHub by bmobile dongle cannot support both 12V and 24V vehicles at the same time. However, both 12V and 24V OBD ports will be available at our bmobile locations.

Can CarHub by bmobile work on any vehicle?

All cars and light trucks manufactured after 1st January 1996 are required to be ODBII equipped.
As such the bmobile CarHub will work on any vehicle that has a functioning OBDII port.