COLLECT IN STORE
Avoid the extra wait time for your products and paperwork to be prepared! You can order online and collect at any of our stores. You can pay online or directly to the store branch when collecting.
Orders for in-store collection are only made online via the cart option (if you are paying online) or by selecting PLACE AN ORDER. If you wish to pay in-store and select PLACE AN ORDER you will be prompted to send a message with your order.
You will be contacted within 24 hours to finalize details of collection. This can include details of any documents you may need to bring with you to complete your order. In some instances you will be able to upload these documents online.
Once you are contacted and your order is finalized you can collect the following day. (Exceptions include Public Holidays and Sundays and for orders finalized after 2pm).
You will need to provide a valid ID (Driver’s license or National ID) and your order number to verify your order. If you wish for someone to collect on your behalf you will need to notify your customer representative when they contact you. The person collecting will need to produce their ID and the order number.
When visiting the store branch, join the line as if you were making an in-store purchase. Your order will be packaged and waiting for you. Once you are being attended to, simply provide your name and let the store assistant know you are here to collect for an order placed online. You can pay and provide any relevant documents if necessary or simply collect your order.