Returns for non-damaged products are within 24 hours and all returns of faulty products apply to a manufacturer’s defect and not to damage sustained by the phone after purchase.
If your product is damaged rather than faulty, we will advise you of the cost to repair. If you choose to repair then the cost is covered by the customer and not CellMaster.
You can return your order within 24 hours of receiving your product for a full refund. It must be in intact, without damage and still in its full packaging for a full refund.
If a product develops a fault within 7 days after you bought it, we will exchange it for a brand new one under our returns policy, or you can return the product and get a full refund. Bring the product to our store and a customer care representative will assess the product and assist you.
If a fault occurs between15 and 30 days after purchase, contact us as we will need to do further testing of the product. If a fault is confirmed, we will contact you to discuss your options – you can have it repaired, replaced or return it.
If you experience problems after 31 days we will repair the product for you. If it is covered by the manufacturer’s warranty, you will not be charged for the repair.
You can contact us within 24 hours to reverse your order and receive a refund.
You can also take products bought online back to one of our stores. You will need to call to arrange to have an ERF (Equipment Returns Form) completed and logged in your name. You can contact our Head Office at (868) 626 5325.
Place everything that came with your order into the original boxes/packages and take it to one of our stores along with the receipt or invoice issued with your purchase. Please allow two working days for the product to arrive at our Head Office. We will give you a refund or replacement.
Our returns policy won’t affect any of your legal rights, which we cannot exclude. For more information on your rights, contact Trading Standards department or Citizens Advice Bureau.